Totalbarcode.com Policies
Return Policy (Request RMA)
Unless noted in the table below, most products can be returned directly to totalbarcode.com within 15 days from the date of invoice if all of the following requirements are met. Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only. Please allow 2-4 weeks to process refunds and credit your account. Our Return Policy for software is consistent with the manufacturer’s license agreement. For certain items all sales are final and returns are not available, see below for more information.
Products can returned or exchanged 15 days from the date of invoice. In order for the return to be accepted, all products must 1) Be returned in their original packaging, 2) Include all manuals, cables, warranty cards, etc., 3) Be clean, without scratches and factory sealed. All products must be returned double boxed, with no markings or writing on the original manufacturer box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted, and a restocking fee will be applied depending on the sale value of the returned items:
The following products are not eligible for returns or exchanges:
- Receipt Paper, Barcode Label Media, Printer Ribbons
- Printheads or other replacement printer parts
- Access Cards
- Software
- Service Contracts
- Communications Equipment, including telecommunications hardware/software
General Inventory Restocking Fees:
- 5% Restocking Fee -- Packaging is intact for the item being returned, and the customer is reordering another product.
- 10% Restocking Fee -- Packaging is intact for the item being returned, but the customer is not reordering another product.
- 15-20% Restocking Fee -- Packaging is not intact or damaged for the item being returned, and the product is in resalable condition. Item being returned is past standard return policy (ie. Exceptions). Restock determined upon inspection.
- 30-50% Restocking Fee/Refusal -- Product is physically damaged and/or packaging is not intact/damaged for the item(s) being returned or past standard return policy. We also reserve the right to refuse returns, back to the customer, if the conditions of return are not met. (Determined on a case-by-case basis).
- Systems Returns: $400.00 USD minimum fee for all system returns.
Freight charges:
Freight charges for all returns are not refundable. Customer is responsible for shipping costs on all returned items, unless an error of Totalbarcode.com or a manufacturer verified defect.
DOA Policy:
If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online RMA Request form. Most products (excluding software and consumables) can be returned if DOA within 15 days of invoice. Products can only be exchanged for another product. Customer is responsible for shipping costs on returned items unless noted otherwise by totalbarcode.com. If a product is DOA, these steps must be followed to ensure expedient approval:
- Contact the manufacturer of the product to test and determine the fault of said product.
- Write down the name, contact information, and any incident or case numbers associated with the product.
- Fill out the RMA Form, making sure to put the above information in the notes section or contact the Totalbarcode.com Support Team.
If these steps are not followed fully, the RMA will not be accepted and the product will be shipped back to the originating facility.
Payments
We accept Master card, Visa and American Express credit cards. Please call for Purchase Orders or download our credit application.
Click to download the TotalBarcode credit applicationShipping
$10 shipping fee will be applied to orders totaling less than $25. TotalBarcode.com cannot ship to U.S. territories (Puerto Rico, Guam, etc).
All orders with overnight shipping will include additional shipping charges. Charges will be specified in the checkout page
Saturday delivery not available in all areas.
All orders shipped to an APO or FPO will be charged minimum $20 shipping fee and take at least 3 days to ship.
All orders to Alaska and Hawaii will ship 2-Day Air only.
All orders to Alaska and Hawaii will include a minimal additional shipping charge of $20. Depending on the items an additional shipping charge may be required. A sales representative will contact you regarding any additional charges.
Orders requiring a shipping address change after being processed will be assessed a $10 to $15 fee. This includes any information on the shipping label, such as address, receipient, or attn: line.
Shipping address must be a residential or business address. We will not ship to a PO Box.
All international orders will be shipped through International Checkout. All international orders must be placed through International Checkout at time of purchase. Totalbarcode.com will not ship direct to locations outside the United States and Canada. Please see International Checkout's terms and conditions for details.
Cancellation Policy
We make every effort to ship your item as quickly as possible. On some occasions orders are processed minutes after being placed and are unable to be canceled. If for any reason you need to cancel your order, please contact us immediately. We can not guarantee that we will be able to cancel any orders but we will make every effort possible.
Back Ordered Items
Back ordered items are set to ship as soon as they become available. You will be contacted by email letting you know if any items are backordered. Back ordered items can be exchanged for an in stock item or canceled for a full refund. Please contact [email protected] for additional help.
Price Matching
If you have found a better price for an item at another authorized dealer, we will do everything possible to meet or beat that price. Please email [email protected] the necessary information, including product, price, and website, and we will get back to you quickly.
Price matching is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished or demo piece) and not be a club "members price" or typographical error. This offer does not apply to items advertised below our dealer cost. This offer applies to new purchases only. Price matching is on new orders only, adjustments will not be made to previous orders, contact our Customer Service at [email protected].
Customer Privacy
This site uses cookies to keep track of the contents of your shopping cart only. Totalbarcode.com will occasionally send special offers via email to previous customers. Customers may opt out of email solicitation. Customer data is protected with encryption and stored in a secure data center. Totalbarcode.com does not sell, rent or disclose customer information including e-mail addresses.
Manufacturer Warranty Policies
|
Company |
Manufacturer Warranty/DOA |
|---|---|
| 3M Touch Systems (MicroTouch) | 5 year warranty on sensor and touch controller; 3 year warranty on monitors. DOA - 15 days. |
| American Power Conversion | 2 year warranty. Customer calls APC before RMA. DOA - 15 days. |
| APG | 2-3 year warranty. DOA - 15 days. |
|
Axiohm |
1 year warranty. DOA - 15 days from invoice date |
| Cherry Electrical Products | 1 year warranty. DOA - 15 days. |
| Citizen | 1-2 year warranty depending on model. DOA - 15 days. |
|
Cognitive |
2 year warranty. DOA - 15 days from invoice date. |
| Datacard | 12-18 months warranty depending on model. DOA - 15 days. |
|
Datamax |
3 year warranty on printers. Print head warranty is 1 year or 1,000,000 linear inches of printing, whichever comes first. DOA - 30 days from invoice date. |
| Elo TouchSystems | Accutouch 2/5 years, Intelltouch - 2/5/10 year. DOA - 15 days. |
|
Eltron Card Printers |
1 year warranty. DOA - 15 days. |
|
Epson America |
1 year warranty. DOA - 15 days from invoice date. |
| HHP | Input products - 180 days to 5 year warranty, depends upon model. PDT products - 15 days to one year warranty, depends upon model. DOA - 15 days. |
| IBM Point of Sale | IBM SureOne & 4840 - 1 year depot. Product not working when taken out of the box the first time is returnable. IBM 4694 & 4800 - 1 year on-site. No return policy. IBM 4610 & 4820 - Ask Sales Specialist for details. No return policy. |
| ICVerify | 1 year warranty on hardware. DOA - 15 days. |
| ID Tech | 1 year warranty. DOA - 15 days. |
| Intermec Technologies Corp. |
Bar code printers, data collection terminals & access points - 1 year. Laser & standard CCD scanners - 3 years. Linear Imager/VISTA Scanners - 5 years. Software - 30 days. Print heads - 15 days. DOA - 15 days from invoice date. |
| Ithaca Peripherals (Transact) | 2 year warranty. DOA - 15 days. |
| Javelin Systems Inc. | 1 year warranty. DOA - days from invoice date. |
|
Labels |
Labels are not returnable for any reason. |
| Loftware | 90 day replacement policy from invoice date for distribution media, manuals and licenses. Key warranty policy: non functioning keys will be replaced free of charge for one year from the invoice date. Beyond one year for broken, lost or stolen keys call your sales representative. |
| Logic Controls | 1 year warranty. DOA - 15 days. |
|
Mag-Tek |
1 year warranty on MICR, Wedge, and RS232 readers. 90 day warranty on TTL readers. DOA - No Returns. |
|
Metrologic |
24 month warranty from date of manufacture. Voyager Series - 5 years. DOA - 15 days. |
| MMF Cash Drawer | 2 year warranty from manufacture date. DOA - 15 days. |
| NCR | 7448, 7451, 7460 workstations 90 day depot. All other workstations 15 days on-site. 7837, 7892 scanners 90 day depot. All other scanners 15 days on-site. PC/Servers 1 year warranty. DOA - Call Technical Support. |
|
Opticon |
5 year warranty except laser products. Laser products have 2 year warranty. DOA - 15 days from invoice date. |
| Paxar Corporation | All printers have a 1 year limited depot level warranty. Thermal print heads are covered by a prorated limited warranty of 6 months or one million inches of use. Batteries and cables are covered by a prorated limited warranty of 3 months form the date of shipment. Physical damage to batteries, cables and/or print heads are not covered by the limited warranty. DOA - 15 days from invoice date. |
| Pioneer | 1 year. Call Pioneer direct for DOA information. |
| Preh | 1 year. DOA - 15 days. |
|
PSC/Percon |
QuickScan 1000 - 24 months, QuickScan 6000 - 60 months, PowerScan - 24 months, Magellan - 12 months, IP products - 30 months, decoders - 60 months, and support on software - resolution of one incident free. Maintenance agreements are required for resolution of additional incidences. DOA - 15 days from invoice date. |
| RioScan | 30 day warranty. DOA - 15 days. |
|
RJS |
1 year warranty. DOA - 15 days from invoice date. |
|
Sato |
1 year warranty on printers, 1 year or 500,000 linear inches on print heads, whichever comes first. DOA - 15 days from invoice date. |
|
Strandware (Teklynx) |
15 days. DOA - 15 days. |
|
Symbol Technologies |
All scanners and terminals have a 1 year warranty except the following: LS1900, LS 2100, LS 4000 have a 5 year warranty; LS 9100, M2000, have a 3 year warranty; LS407x has a 2 year warranty; Datawands and serialized accessories have a 90 day warranty, unserialized accessories have 30 day warranty. DOA - 15 days. |
| Teklynx | 90 day warranty on software. 1 year warranty on non-functioning hardware (does no include damage by lightning or misuse.) Must contact , not Teklynx. DOA - 15 days from invoice date. |
| Unitech | 1 year warranty. DOA - 15 days. |
| Verifone | 1 year repair. 1-800-654-1684. Call Verifone direct for DOA information. No returns available. |
| Viewmagic | 1 year warranty. DOA - 15 days from invoice date. |
|
Zebra Technologies |
6 month warranty on print heads. 1 year warranty on printers. DOA - 15 days from invoice date. |
Security Warranty Policies
Manufacturer |
DOA Period* |
Manufacturer's Warranty Terms |
Warranty Service |
|---|---|---|---|
| Aiphone | 15 days | 1 year 2 year if installed with Aiphone Wire |
Online Support (800) 692-0200 |
| Altronix | Within 15 days of delivery to the end user | Limited lifetime warranty (excludes batteries, transformers, and enclosures). | (718) 567-8181 |
| Alvarion | 0 days - Must call Manufacturer directly for DOA issues | 1 Year | Online Support (650) 314-2500 x5 |
| Arecont | 0 days - Must call Manufacturer directly for DOA issues | 1 year | [email protected] or call Amaro Leon @ (818) 937-0482 |
| American Power Conversion (APC) | 15 days direct to American Power Conversion (APC) | 2 year warranty Customer calls APC to receive RMA. |
Online Support (800) 890-4272 |
| AWID | 15 days | Limited lifetime warranty | Online Support (800) 369-5533 |
| Axis Communications | 0 days - Must call manufacturer directly for DOA | http://www.axis.com/warranty/nwvideo.htm | http://www.axis.com/warranty/nwvideo.htm |
| Bogen | 15 days from Invoice Date | 3 year warranty; 1 year on APS wireless | (800) 999-2809, option 2 |
| Bosch | Within 15 days from the invoice date | CCTV Warranty Includes all Standard Products: 3 years. (Exceptions: Monitors, CRTs, NetCom hard drives, TC model Pan/Tilts, and VCR heads are warrantied for 1 year) Passive Infrared (PIRs) & PIR/Microwave Detectors Manufactured After 1/1/2000 for 5 years. (Anything produced before 1/1/2000 is subject to a 3 year warranty) 2000 Series Controls: 5 years. Easikey & Readykey Series Access Control Products: 5 years. Access Control Credentials (Readykey & KeyPAC line of cards and tokens): Limited Lifetime Warranty. All other products including Accessories, Control Panels, Wireless Products, Smoke Detectors and Fire related products, etc.: 3 years. |
Online Support (800) 289-0096 |
| Brivo | 0 days - Must call manufacturer directly for DOA | www.brivo.com | www.brivo.com |
| CIPI | 15 days | 1 year | (781) 993-3224 |
| ComCam | 15 days | N/A | N/A |
| Datacard Group | 15 days / Contact Datacard to obtain a service Request number. Once the service Request number has been received, contact returns. | 1 year warranty. | (800) 328-8623 |
| Digi | 15 days | 5 year warranty on hardware | Online Support (877) 912-3444 |
| Ditek | Within 15 days of delivery to the end user | Limited lifetime warranty | (800) 753-2345 |
| Electronic Technical Services, Inc. | 15 days | 1 year warranty on all products | Online Support (866) 700-3923 |
| Electronics Line, USA | 15 days from end user delivery | Alarm Sensors: 5 years
Alarm Control Panels: 2 years CCTV Speed Dome Cameras: 2 years (6 months on all continuous motion applications) CCTV Video Processors (Multiplexer, etc.): 2 years CCTV VCR: 1 year, except video heads which are covered for 6 months CCTV Monitor: 2 years, except image burn-in which is not covered Access Control Panel: 2 years Access Control Readers and Cards: Lifetime |
(303) 938-1133 |
| ELMO | 15 days; | Surveillance Cameras, Multiplexer & Quads: 5 years DVR and CCTV Lenses: 3 years All monitors: 15 days CRT: 1 year Dome Cameras: 2 years All other parts and labor as well as PTC Series, SN2230 IP, TND4114 IP: 1 year |
Online Support (516) 501-1400 |
| EverFocus Electronics | 15 days from end user delivery | Video Camera: EB, EM, ED, EQ, EHD, EI 3 years, PTZ - 1 year Multiplexer, Quad, Switcher: EP - 3 years Digital Recorder: EDR - 1 year, EDSR - 2 years Accessories: VKB - 2 years |
(626) 303-1290 |
| Fargo Electronics | 15 days | 1 year warranty | Online Support (800) 459-5636 |
| Gentex | 15 days | 36 Months AVS Series GB Series GC Series GE Series GE3 Series GX91/93 Series GXS120177 Series SSPK Series SSPKC Series ST/HS Series WGE Series 24 Months 8000 Series SPKE Series 12 Months 7000 Series 7003 Series 9000 Series 9003 Series 710CS/710LS Series 7109CS/7109LS Series 713CS/713LS Series 7139CS/7139LS Series GN-200 Series GN-300 Series HD 135 |
Online Support (800) 436-8391 |
| HID | Contact PM on all | HID cards and readers have a lifetime warranty. For warrnty issues, contact HID Technical Support at 1-800-237-7769. | www.hidcorp.com 800-237-7769 |
| IFS (International Fiber Systems) | None. Contact IFS for repair or replacement | Lifetime warranty | Online Support (203) 426-1180 |
| Image Vault | 15 days | 3 year limited warranty | (800) 462-4382 |
| Insite Video Systems | 15 days from end user delivery | 1 year | (516) 250-6171 |
| ipConfigure | None; contact manufacturer | 1 year from date of purchase | Email Support (800) 207-1112 |
| Isonas | 15 days from invoice date | 1 year from date of purchase | www.isonas.com |
| ITWLinx | 15 days from invoice date | Five year warranty | (708) 667-3444 |
| JVC | 15 days from date of invoice | Contact Sales Representative | Online Support (800) 537-5722 |
| Keyscan | Within 15 days of delivery to the end user | Two year limited warranty | (905) 420-7522 |
| Nitek | 15 days from end user delivery | Vlink and Datalink products - 1 year Twisted sender products - 2 years Video transceiver products - determined upon inspection of product. |
(800) 528-4343 |
| Number Five (Card Five) | NONE / Manufacturer's warranty takes effect at time of purchase | Full warranty for 24 months from date of purchase. Defective parts sent back to Number Five and replacment parts will be sent immediately upon Request to the suppliers or end user with the understanding that Number Five must receive the defective parts within five business days. | Email Support (888) 935-1555 |
| Orion | 15 days from end user delivery | 1 year | (714) 899-9803 |
| Panasonic Broadcast & Television Systems Company | None; warranty repair service only | 1 year parts and labor | Online Support (800) 528-6747, option 2 |
| Panasonic | For DOA / defective items, the reseller must first contact Panasonic Phone Tech Support and obtain a ticket number. Once this is done. Panasonic ticket number MUST be referenced with returns. | One to three years, depending on product. Please confirm with your sales rep. | (800) 528-6747 |
| Pegasus Products | 1 year | 3 year warranty 1 year direct exchange 30 day money back satisfaction guarantee |
www.pegasuscctv.com 800-399-7769 |
| PowerDsine | 15 days | 1 year - parts and labor | Online Support (621) 756-4680 |
| Quadrox | 15 days | All models of WebCCTV carry a 3 year on-site next business day hardware warranty provided by HP Certified technicians. We provide 3 years of free software updates for registered users from date of purchase. | 1-888-QUADROX or via e-mail at [email protected] |
| Rainbow CCTV | 15 days | CCTV Lenses 4 Years Standard CCD Cameras 3 Years Bullet, Board, Vari-Cube, Mini Dome Cameras 1 Year High Impact Dome Cameras 2 Years Video Monitors 1 Year Infrared Illuminators 2 Years Power Supplies 1 Year |
(800) 654-5367 |
| Rutherford Controls | 15 days after delivery to the end user | Accessories: 2 years Electric strikes: 3 years Electromagnetic locks: 10 years | (800) 899-5625 |
| Samsung-GVI | 15 days: | 1yr DVR and VCR 2yr everything else |
Online Support (888) 595-2288 |
| SDC | 15 days from end user delivery | Electromagnetic locks: Lifetime All other products are warrantied for a period of twelve (12) months after the product is put into use, or not more than fourteen (14) months after date of first shipment, whichever shall expire first. |
(800) 413-8783 |
| Securitron Magnalock | NONE / Manufacturer's warranty takes effect at time of purchase | Lifetime warranty | (800) 624-5625 |
| Security Inc, LLC | 15 days | Clarity software - 2 years Insignia - 2 years |
Online Support (800) 356-2671 |
| SmartVue | 15 days: | 1 year | Online Support (615) 345-0307 |
| Sony Electronics | 15 days from invoice date | Video Camera - 3 years except lens and housing for only 1 year - parts & labor UniDome Motorized Video Camera Systems and Accessories- Parts & Labor- 3 years Network Cameras- parts-(1) Year, Labor (90) Days Video Camera- Lenses(1) year, all other parts (3) years. Labor (3) Years Color/Monitor- CRT: (2)Years, all other parts and labor (3) years B/W Monitor- Parts (1) year, Labor (1) Year Time Lapse VCR Recorder- RotaryUpper Drum assembly: (90) days,all other parts (1) year, Labor (90) days. Digital Video Recorder- Parts and Labor (2) Years VHS/S-VHS Recorder/Player, Hi 8mm Recorder/Player- Rotary UpperDrum Assembly (90) days, other parts (1) year, labor-(90) days Video Printer-thermal head(90) days, other parts (1) year, labor-(90) days Digital Video Printer- thermal head one(1) year or 100,000 passes, provided Sony approved premium media are utilized. All other parts and labor (1) year Accessories- Parts and Labor (1) year Transmitter- Parts and Labor (1) Year |
(800) 472-7669 |
| Tamron | 15 days | 2 year warranty for parts and labor | Online Support (631) 858-8437 |
| Tatung | 15 days. Must contact Tech Support | 1 year on Monitors and LCD's 1 year on site service for Plasma Displays | Online Support (310) 637-2105, ext. 242 |
| Tempest | 15 days | 1 year | Online Support 858-456-3800 |
| Tropos Networks | 15 days - Must contact Tropos Networks Technical Support (1-877-9TROPOS, #2) to troubleshoot and obtain an RMA # from Tropos Networks | Software - 15 days Hardware - 1 year |
Online Support 877-9TROPOS |
| Videolarm | 15 days after end-user delivery | Camera Housings: 5 years | 800-554-1124 |
| Videotec | 15 days from initial delivery date to the customer | 1 year for parts and labor | Online Support (973) 595-0788 |
| Wheelock | 15 days from Invoice Date | 3 years from date of manufacturing | 1-877-295-0099 Avaya Logo'd (800)631-2148, option 3 for Wheelock Logo'd |
| Zebra Card Printers (formerly Eltron) | 15 days / Contact Zebra to obtain a case number. Once case number has been received, contact Tech Support. | Printer: 1 year warranty Printhead: 1 year or 100,000 impressions whichever comes first |
(800) 344-4003 |
| * DOA Period is from Invoice Date unless otherwise specified. | |||
Telecommunications/Network Warranty Policies
Manufacturer |
DOA Period* |
Manufacturer's Warranty Terms |
Warranty Service |
|---|---|---|---|
| Adtran | 15 days from Invoice Date | 5 year warranty | 888-423-8726 |
| American Power Conversion (APC) | Direct to American Power Conversion (APC) | 2 year warranty. Contact APC directly. | www.apcc.com 800-890-4272 |
| Aruba | Customer to contact Aruba Networks Technical Support | 1 year warranty for hardware 90 day warranty for software |
Contact Aruba Networks @ 800-943-4526 or via e-mail |
| Audio Messaging Solutions | 15 days from Invoice Date | 1 year warranty - Avaya logo'd 5 year warranty - AMS logo'd |
800-584-HOLD(4653) |
| Avaya | Date of installation for up to one year from date of invoice | SMB - Three year warranty on IPO and Partner ACS systems once product is registered. One year warranty on handsets and other hardware. 90 day warranty on software. All other products, one year warranty. This also includes Avaya branded Polycom wireless phones and accessories. | (800) 222-7278 |
| Bluesocket | 15 days | Contact Bluesocket directly |
www.bluesocket.com or 1-781-328-0888 |
| Bogen | Must be within 15 days from date of product installation (NOT Telecom invoice date). | 3 year warranty; 1 year on APS wireless | 800-999-2809, Option 2 |
| Computer Instruments | 15 days from Invoice Date | 90 day warranty – 1 year extended warranty available.
|
888-451-0851 |
| DuVoice | 15 days from Invoice Date | Manufacturer shall provide warranty service directly to the reseller. | 425-250-2393 |
| Extreme Networks | Customer to contact Extreme Networks' Technical Assistance Center (TAC) | Limited lifetime warranty on hardware. For more details click here. | 800-998-2408 |
| HP - Telephony | To be reported to HP Technical Support directly @ 800-474-6836 on date of installation | Please refer to HP website | 1-800-474-6836 HP website |
| ITW Linx | 15 days from Invoice Date | Lifetime warranty | 708-667-3489 |
| Juniper | Must contact vendor directly. Juniper Technical Assistance Center (J-TAC) 888-314-5822 | Must contact vendor directly. J-TAC 888-314-5822 | |
| Kentrox | 15 days from Invoice Date | Q Series - 1 year warranty CSU/DSU's - 5 year warranty | 1-800-733-5511 OPT 4 |
| MCK/Citel | Must contact MCK/Citel directly for DOA units. | One year warranty. DOA - 15 days from Telecom invoice date. | 888-454-5828 |
| Meru | Must contact Meru Directly at 888-637-8952 or email #[email protected] | One year warranty | 888-637-8952 |
| Metropolis | Must contact Metropolis directly at 954-941-1010 | Unconditional 60-day money-back guarantee for OfficeWatch or ProfitWatch purchases. No returns offered for yearly support activation / renewal. | 954-941-1010 or [email protected] |
| Multitech | 15 days from Invoice Date | Warranty - one to two years | For repairs, customers call 800-328-9717. For DOA or warranty questions, call Customer Service at 888-288-5470 option 2. |
| Plantronics | 15 days from invoice date | 1 year warranty on product containing an Avaya logo 2 year warranty on product labeled with Plantronics logo 1 year warranty on wireless products |
If it has the AVAYA name/logo on it, call the Avaya Dedicated Headset Line at 1-800-544-4779. If the product has the Plantronics name/logo on it, call 800-544-4660, EXT. 5538 |
| Polycom | Reseller to contact Polycom at 1-800-POLYCOM or contact [email protected] to Request RMA. | Reseller to contact Polycom at 1-800-POLYCOM or contact [email protected]. | 1-800-POLYCOM or contact [email protected] |
| Polycom Wireless | Reseller to contact Polycom at 800-775-5330, option 2. | One year warranty. | Call Polycom at 800-775-5330 |
| Powerware | Contact Powerware Directly @ 800-322-4877 opt 2 | 2 year warranty | 1-800-322-4877 opt 1 technical assistance or RMA's opt 2 |
| Spectralink | 15 days from Invoice Date | 1 year warranty | 800-775-5330 opt 1 - SpectraLink logo'd 800-242-2121 opt 3 - Avaya logo'd |
| Trisys | 15 days from Invoice Date | 3 year warranty | 973-360-2300, opt 3 |
| Veramark | 15 days from Invoice Date | 90 day warranty - media (CD's) 1 year help line support & maintenance |
877-295-0099 - Avaya logo'd 585-381-0115 - Veramark logo'd |
| * DOA Period is from Invoice Date unless otherwise specified. | |||
Website Accuracy
While we make our best effort to keep the information on our site accurate, prices are subject to change without notice. In the event a price is found to be incorrect, or a product is not accurately depicted, we will make every attempt to contact the customer to inform them of the changes. All information is believed to be accurate, but is not guaranteed
TERMS AND CONDITIONS OF USE OF THIS INTERNET SITE
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USE RESTRICTIONS MGM Solutions, Inc, dba Totalbarcode.com ("MGM") maintains this internet website. Reproduction or modification of any information contained in this site is prohibited without the express written consent of MGM. MGM makes no representations that the information contained in this site is appropriate, available or permissible for use in all locations.
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LIMITATION OF LIABILITY DISCLAIMER In all circumstances MGM'S maximum liability is limited to the purchase price of the products sold. MGM shall not, under any circumstances, be liable upon a claim or actions in contract, tort, indemnity or contribution, or other claims related to the products it sells which exceeds this liability limit. MGM shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not MGM is apprised of the possibility of such claims or damages.
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RIGHT TO CHANGE OR MODIFY MGM reserves the right to change, modify and/or withdraw the information, products or services in this site at any time without notice.
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GOVERNING LAW AND JURISDICTION Any dispute arising out of or related to these Terms and Conditions or the sales transaction between MGM and Customer shall be governed by the laws of the State of Washington, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. MGM and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Washington, Whatcom County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against MGM that is more than one year after the date of the applicable invoice.
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SEVERABILITY If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Washington law.
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WAIVER The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
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ENTIRE AGREEMENT These terms and conditions, together with the MGM invoice respecting the products ordered by Customer, are the complete and exclusive agreement between MGM and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between MGM and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
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COPYRIGHT All content included on this site is the property of MGM or their content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of MGM protected by U.S. and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.
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RIGHT OF REFUSAL We reserve the right to limit quantities and to reject orders at our discretion.
