Unless noted below or in the product description, most products can be returned directly to POSMicro.com within 15 days from the date of invoice if all of the following requirements are met:
Items returned must first be issued a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days only.
Please allow 2-4 weeks to process refunds and credit your account.
Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Printheads, Media (labels, ribbon, receipt paper, etc.), Software, Encrypted Products, or Manufacturer Extended Service Contracts. For certain items, all sales are final, and returns are not available; see product descriptions for further information. POSMicro.com does not accept returns on special order products. These are products that are not actively listed on the site for purchase.
To receive credit, all products must:
All products must be returned double-boxed, with no markings or writing on the original manufacturer box. If a product shows signs that the entire product and packaging were removed from its original box, a refund may be denied, resulting in the shipment of the product back to the customer. Freight charges are not refundable. Customers are responsible for shipping costs on returned items if POSMicro.com has covered the initial freight fees. In the event that a customer requests a shipping label but did not pay for the initial shipping, POSGuys may provide a shipping label to the customer and add the cost of the label to the restock fee if applicable.
If a product is suspected of being DOA/Defective, and the product is not properly troubleshot before return, as required, it will be returned to our corporate office for further testing. If the product is found to be DOA/Defective, a full refund will be issued. If the product is found to be functional, an appropriate restocking fee for standard product return will then apply.
Due to the high costs associated with larger orders, purchases over $10,000 or quantities exceeding 50 units will have a stricter return policy and will be considered NCNR (Non-Cancellable and Non-Returnable).
Non-Cancelable After Shipment: Once shipped, large orders are considered Non-Cancellable and Non-Returnable (NCNR). Only single items from such orders may be exchanged, and only in cases of proven defect or damage.
Please note: Due to unprecedented supply chain and transportation logistics disruptions, stock on items can change quickly. If the item in your cart becomes unavailable before your order is sent, a member of our sales team will reach out to confirm a backorder date or alternative model.
Furthermore, FedEx, UPS, and USPS will not claim responsibility for any shipments delayed due to weather, mechanical issues, or acts of God. We cannot provide refunds for delayed shipments because of this.
The customer assumes all responsibility for a package once it has been marked as "delivered." We encourage delivering to a business address where the package can be signed for.
Back ordered items are set to ship as soon as they become available. You will be contacted by email letting you know if any items are backordered. Back ordered items can be exchanged for an in-stock item or canceled for a full refund. Please contact customerservice@POSMicro.com for additional help.
We accept the following payment methods:
Credit Cards are charged at the time of purchase. Most orders are shipped out the same or next business day.
POSGuys does not accept foreign credit cards. To place an order using a credit card from outside the US or Canada, please checkout using PayPal.
Cookies: This site uses cookies to keep track of the contents of your shopping cart. Cookies are also used to authenticate your account and maintain logged-in status so you are not forced to log in every time the site is used. Lastly, we use cookies to determine the referral source if you were brought here by an outside link, such as from a blog post or search results. This information is only used to help us understand how people find us.
Personal Information: POSMicro.com does not sell, rent, or disclose any customer information, including e-mail addresses. We collect the minimum amount of information to facilitate billing and shipping orders, and providing support. Your data is stored in a secure data center and sensitive information is protected with encryption. Personal information is retained to facilitate support and process orders.
Tracking: We use Google Analytics to monitor and analyze service usage. More information on how Google uses data when you use services like ours can be found at https://policies.google.com/technologies/partner-sites. We also use Clicky for the same purposes and to understand how customers use our site. Their policies can be found at https://clicky.com/terms/privacy.
Emails: POSMicro.com will occasionally send special offers via email to previous customers. Customers may opt out of email solicitation using the links provided on these emails or by contacting us.
Your Rights: Under Applicable Data Protection Laws, you may have the right, in certain cases, to request access to your Personal Data that we process, to request details about such Personal Data, including the purposes and potential recipients of this data, to have such Personal Data rectified or deleted, to have the processing thereof restricted, or to object to the processing of your Personal Data, as well as to request a copy of your Personal Data in a standardized format so that it can be provided to another vendor.
You may also have the right to lodge a complaint with your national data protection authority or other public authority governing the protection of your personal information.
Residents of countries in the European Economic Area and Switzerland have the following additional rights with respect to their personal data:
To comply with industry-mandated regulations and ensure consumer protection from spam texts, POSGuys, a product of MGM Solutions, adheres to strict SMS communication policies in line with The Campaign Registry (TCR) requirements for U.S. and Canadian mobile carriers.
How Users Can Opt-In to Receive SMS Messages: All SMS communications require prior consent. Opt-in consent is individual, explicit, and never implied. It cannot be transferred or shared with third parties.
All opt-ins are captured and stored through call, text, or email records and are searchable if required for verification.
Purpose of SMS Messages: POSGuys uses SMS strictly for business-related purposes, including:
We send fewer than 100 SMS messages per month. Message and data rates may apply.
We do not send promotional messages via SMS. Any promotional texts claiming to be from POSGuys should be disregarded as they are not legitimate. Promotional sales communications are sent exclusively via email.
Data Usage and Privacy:
For inquiries regarding your data or this policy, please contact us at sales@POSMicro.com visit our Contact Page.
Opt-Out Rights: You have the right to opt-out of SMS communications at any time.
Once you opt-out, you will no longer receive SMS messages from POSGuys unless you opt-in again.
POSMicro.com is a reseller of products manufactured by third parties. Warranty coverage is provided by the original product manufacturer and varies by brand. Please refer to individual product pages for warranty specifics.
If you experience a defective product at any time during the manufacturer’s warranty period, please contact POSMicro.com. While we may not be able to submit a claim on your behalf, we can help determine the correct steps and facilitate communication with the manufacturer when possible, including during Dead on Arrival (DOA) cases.
We do not extend or imply any additional warranties beyond what the manufacturer provides.
For manufacturer contact information or assistance with warranty procedures, please contact the POSMicro.com Support Team at -800-241-6264 extension 302.
POSGuys may set certain products as non-cancelable and non-returnable.
While we make our best effort to keep the information on our site accurate, prices are subject to change without notice. In the event a price is found to be incorrect, or a product is not accurately depicted, we will make every attempt to contact the customer to inform them of the changes. All information is believed to be accurate, but is not guaranteed.
DISCLAIMER / LEGAL STATEMENT
TERMS AND CONDITIONS OF USE OF THIS INTERNET SITE
By using this site you agree to the following terms and conditions:
1. USE RESTRICTIONS MGM Solutions, Inc, dba POSMicro.com ("MGM") maintains this internet website. Reproduction or modification of any information contained in this site is prohibited without the express written consent of MGM. MGM makes no representations that the information contained in this site is appropriate, available, or permissible for use in all locations.
2. LIMITATION OF LIABILITY DISCLAIMER In all circumstances, MGM's maximum liability is limited to the purchase price of the products sold. MGM shall not, under any circumstances, be liable upon a claim or actions in contract, tort, indemnity, contribution, or other claims related to the products it sells which exceed this liability limit. MGM shall not be liable for third-party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not MGM is apprised of the possibility of such claims or damages.
3. RIGHT TO CHANGE OR MODIFY MGM reserves the right to change, modify, and/or withdraw the information, products, or services in this site at any time without notice.
4. GOVERNING LAW AND JURISDICTION Any dispute arising out of or related to these Terms and Conditions or the sales transaction between MGM and Customer shall be governed by the laws of the State of Washington, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. MGM and Customer consent to the exclusive jurisdiction and venue of the State Courts of the State of Washington, Whatcom County, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity, or otherwise, against MGM that is more than one year after the date of the applicable invoice.
5. SEVERABILITY If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Washington law.
6. WAIVER The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.
7. ENTIRE AGREEMENT These terms and conditions, together with the MGM invoice respecting the products ordered by Customer, are the complete and exclusive agreement between MGM and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between MGM and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.
8. COPYRIGHT All content included on this site is the property of MGM or their content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of MGM protected by U.S. and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.
9. RIGHT OF REFUSAL We reserve the right to limit quantities and to reject orders at our discretion.